Terms & Conditions

These Terms and Conditions govern all services, deliverables, and products provided by InReach Studios (Pty) Ltd, registration number 2023/795983/07 ("InReach Studios," "we," "our," or "us") to the client ("you" or "the Client"). They apply across all our service areas, including accounting and compliance, branding and design, web and digital, photography and videography, marketing and social media, automation, signage, media buying, and the supply of related hardware and physical goods.

By requesting or accepting a quotation for our services, using any of our services, or settling an invoice, the Client accepts these Terms and Conditions. Where a signed quotation, proposal, statement of work, or service agreement is in place, it applies together with these Terms. If there is a conflict, the more specific signed document prevails for that engagement.

InReach Studios provides a broad range of professional services. No service, deliverable, or product forms part of an engagement unless recorded in a written quotation, proposal, statement of work, or written approval. Services may include, amongst others:

• Accounting, tax, and compliance support.
• Branding, identity, and graphic design.
• Website, landing page, and digital presence development.
• Photography, videography, and content production.
• Product marketing and visualisation.
• Social media, digital campaigns, and marketing.
• Business automation and communication systems.
• Signage, environmental branding, and physical brand application.
• Traditional media, advertising, and media buying.
• Supply of related hardware, print, and promotional products.

Any service not expressly recorded in writing is excluded.

Our accounting and compliance services are provided under the supervision of qualified accountants, comprising a registered SAIPA Professional Accountant and an ACCA-qualified accountant. These services include bookkeeping, tax submissions, statutory registrations, and financial reporting support. They are conducted in accordance with the professional standards and regulatory requirements applicable. These services do not constitute financial auditing, legal advice, or fiduciary oversight. Clients are responsible for engaging qualified professionals for financial or legal matters beyond the scope of administrative processing.

• Services and products are quoted per engagement or billed monthly, based on volume, complexity, and urgency.
• Quotations are valid for 7 working days from the date of issue.
• A deposit may be required before work, production, or procurement begins. Work commences once the deposit and written approval are received.
• Emergency filings, expedited work, or rush production may incur premium charges.
• All fees are quoted in ZAR and exclude VAT unless stated otherwise.
• Invoices are payable by the due date stated. Late payment may result in suspension of services and withholding of deliverables.

The Client is responsible for:

• The accuracy and completeness of all information, content, and materials supplied.
• Timely provision of documents, approvals, brand assets, and access required to deliver the services.
• Reviewing and confirming all work, filings, and proofs before submission, publication, or production.
• Ensuring it holds the necessary rights and consents for any materials it supplies to us.

InReach Studios is not liable for delays, errors, penalties, or losses resulting from client delays, omissions, incorrect information, or changes in legislation.

• Creative and production work proceeds on the basis of written approval at agreed stages.
• A reasonable number of revisions is included as specified in the quotation; additional revisions may be charged.
• Once the Client approves a proof, design, or final file, InReach Studios is not responsible for errors subsequently identified, including in printed, produced, or published materials.

• Ownership of final deliverables transfers to the Client on full payment, unless otherwise agreed in writing.
• Until full payment is received, all work, concepts, and files remain the property of InReach Studios.
• InReach Studios retains ownership of its pre-existing tools, templates, methodologies, and working files, and may feature completed work in its portfolio unless the Client requests otherwise in writing.
• Third-party assets such as fonts, stock media, and licensed software remain subject to their own licences, which the Client is responsible for maintaining where applicable.

Services may rely on third-party platforms and suppliers such as SARS eFiling, CIPC, UIF/COIDA portals, accounting software, hosting providers, social and advertising platforms, printers, and manufacturers. InReach Studios is not responsible for:

• Platform outages, downtime, or changes.
• Data loss or corruption originating from third-party systems.
• Errors, delays, or defects originating from third-party suppliers or platforms.

Clients acknowledge that these platforms and suppliers operate independently and accept the associated risks.

Where InReach Studios supplies hardware or physical goods - including but not limited to signage, digital signage displays, printed materials, branded apparel, corporate gifts, promotional items, and vehicle branding - the following apply:

• Returns and refunds. Returns on branded and physical goods are at the sole discretion of InReach Studios. Once items have been printed or produced and signed off (approved) by the Client, no refunds are given, and the order cannot be cancelled or returned.
• Custom items. Custom, personalised, and made-to-order items are non-returnable in all circumstances.
• Damaged or defective goods. Where goods arrive damaged or defective on delivery, the Client must notify InReach Studios in writing within 7 days of delivery. Any remedy is limited to the repair, replacement, or warranty offered by the relevant supplier or manufacturer.
• Risk and title. Risk in the goods passes to the Client on delivery. Ownership passes on full payment.
• Warranty. InReach Studios provides no warranty on hardware beyond that provided by the original manufacturer or supplier.

• The Client is responsible for obtaining consent from any individuals appearing in photography or video content commissioned by the Client.
• Usage rights for produced content are as specified in the relevant quotation. Additional or extended usage may incur further fees.
• InReach Studios may retain copies of produced content for archival and portfolio purposes unless otherwise agreed in writing.

All client data is handled in accordance with the Protection of Personal Information Act (POPIA), and where applicable the General Data Protection Regulation (GDPR), together with our Privacy Policy.

• Data is stored securely using encrypted systems and role-based access controls.
• Confidentiality is maintained across all engagements.
• Data is retained only for the duration required by law or legitimate business need, and securely deleted thereafter.

For accounting, tax, and compliance engagements, the Client is solely responsible for:

• The accuracy and completeness of all financial and statutory information submitted.
• Timely provision of required documents and approvals.
• Reviewing and confirming all filings before submission.

InReach Studios is not liable for penalties, interest, or regulatory action resulting from client delays, omissions, or changes in legislation.

Unless explicitly agreed in writing, services do not include, amongst others:

• Financial audits or assurance services.
• Legal representation or tax advisory.
• Performance reporting or analytics.
• Strategic financial planning.
• Ongoing maintenance, support, or hosting beyond the agreed scope.
• Third-party costs, licences, media spend, or supplier fees.

Clients are responsible for maintaining original source documents and final files. InReach Studios may archive digital copies for up to 5 years for compliance and support purposes. Document or file retrieval may incur an administrative fee of R250 per request.

The Client agrees to indemnify and hold harmless InReach Studios (Pty) Ltd, its directors, employees, and contractors from any claims, losses, damages, or liabilities arising from:

• Use of the services or products.
• Regulatory penalties.
• Financial loss.
• Reputational damage.
• Third-party disputes.
• Content, materials, or instructions supplied by the Client.

To the maximum extent permitted by law, the total liability of InReach Studios arising from any engagement is limited to the fees paid by the Client for the specific service or product giving rise to the claim. InReach Studios is not liable for indirect, consequential, or incidental losses, including loss of profit, data, or business.

Either party may terminate services with 30 days' written notice. Final billing includes all work completed, and any goods procured or produced, up to termination. Deposits and amounts for work in progress or ordered goods are non-refundable. Final documents and deliverables are handed over upon full account settlement.

These Terms and Conditions are governed by the laws of the Republic of South Africa. The Client consents to the jurisdiction of the South African courts, without limiting InReach Studios' right to approach any competent court for appropriate relief.

• These Terms, together with any signed quotation or agreement, constitute the entire agreement between the parties.
• No amendment or waiver is effective unless recorded in writing.
• If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• InReach Studios may update these Terms from time to time; the version in effect at the time of engagement applies.

This Schedule applies in addition to the general Terms above for design, branding, and related creative work, and to branded goods we supply. Where it conflicts with the general Terms, this Schedule prevails for that work.